Services
Home - Services
Telecom Services & Support
Our services span the entire spectrum, from defining to implementing the solution. We guide you in designing your network and support you throughout the entire lifecycle. Our expertise in multiple technologies from optical transport to IP networking makes us a “one stop shop” system integrator that understand the full picture of your requirements. We leverage a strong collaboration with world lead hardware and software suppliers and contribute actively to their internal R&D and business development to tailor solutions for your specific needs bringing your project to a success.
We offer a range of services to guide you from A to Z:
Consulting
Our specialized team excels in providing tailored advice, guiding you through the complexities of connectivity. From consultancy to network audits, we offer in-depth analysis to optimize your network infrastructure. Rely on our seasoned professionals, who bring unparalleled knowledge and experience to the table. We assist you in every step of your connectivity journey, ensuring a smooth transition. Whether you need intrusion detect encrypted fiber optic connectivity or cybersecure IT/OT infrastructure, trust in our solutions that guarantee reliability and security 24/7.
Design
Using sophisticated planning tools, we create cost-effective, secure, future proof network architectures. We can conduct proof of concepts when solution requires further testing, typically for interoperability tests. Let us design a network tailored to your unique needs, ensuring efficiency and productivity in every aspect.
Implementation & Training
Rooted in the transformative landscape of telecom and fiber optics, our Install service is dedicated to materializing visions. We ensure the complete integration of the new solution into your network. Acceptance tests are seriously conducted to validate SLA compliance and customer satisfaction. We also offer customized training to enhance your teams with the necessary skills for operating and maintaining your network infrastructure. We guide you through key concepts and best practices.
NOC Service
We can offload you from network monitoring / provisioning / configuration tasks by providing NOC services. Once your network is in place, we ensure its continuous operation and optimal performance. We manage your networks, equipment, and services, guaranteeing smooth operations at all times. Moreover, having our own NOC operators will help us to better manage network incidents, technical tickets & RMAs with supplier hence saving you costs by reducing production downtimes. With Cmartco, we don't just connect devices; we connect people, ideas, and possibilities. Join us in the digital revolution and experience connectivity like never before.
Technical Support
We provide comprehensive technical support model with 4 levels of service adapted to your needs.
None
Support LevelBasic
Support LevelExtended
Support LevelAdvanced
Support LevelSW Assure option on top: Free upgrade licenses to enable SW upgrades
*Upgrade licenses not included unless SW Assure option is subscribed.
**Cases (tickets) management: 24×7 Critical, 8×5 Major & Minor (Local BH) Response time: < 45 mins Critical, 12 BH Major, 48H Minor
